BPO & KPO > Live Chat

Our Live Chat Solutions provide you with a platform wherein you can have a direct contact with your customers. Your customers do not have to wait on phone to record their message. Craftily creating the Live Chat platform for you, we assign expert Chat Representatives who are online 24/7 to chat with your customers, and offer them the right information, support, and solutions.

We believe that live chat can play an imperative role in offering live online support to the customers, irrespective of their locations. That is why we are using the latest live chat technologies. Acting as live guides, our certified e-Reps can help your customers navigate the right web pages. Acquainting themselves with your customers' requirements, our e-Reps push the right web pages to the customer's screens in the winkling of an eye.

Our Live Chat Solutions include

  • Co-browsing & screen sharing facilities.
  • Customized chat provision
  • Chat transcripts and reporting
  • Providing chat templates
  • Automated messages
  • Customized messages
  • Customized greetings
  • Provision of message boxes
  • Chat history accessibility